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Services

The Steady Sate provides a complete range of IT services for homes and small businesses, covering support, devices, connectivity, security, and cloud systems. Services include day-to-day IT support, device setup and lifecycle management, Wi-Fi and network optimisation, Microsoft 365 and email, data backup and recovery, cyber security, cloud file organisation, automation, IT planning, cost control, and user training.

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Each service is designed to be practical, reliable, and easy to understand — supporting technology from initial setup through to ongoing use, improvement, and secure disposal.

IT Support and Helpdesk

Clear, reliable help when technology doesn’t work

  • Day-to-day technical support for users, devices, and software

  • Diagnosis and resolution of hardware, application, and connectivity issues

  • Remote and on-site assistance, depending on the issue

  • Focus on permanent fixes rather than repeat call-outs

  • Clear explanations and practical advice, without unnecessary jargon

  • Support designed to minimise disruption and keep things running smoothly

Independent IT Advice

A clear health check for your technology

  • Honest advice on technology decisions and changes

  • Independent recommendations based on real needs

  • Help reviewing quotes, proposals, and supplier claims

  • Plain-English explanations of technical options

  • Guidance focused on value, risk, and suitability

  • Support for one-off or ongoing decisions

IT MOT

A clear health check for your technology

  • Review of devices, systems, and core software

  • Identification of risks, inefficiencies, and outdated setup

  • Assessment of security, backups, and basic resilience

  • Simple summary of issues, priorities, and quick wins

  • Practical recommendations, not sales-led upgrades

  • Designed to highlight what’s working and what needs attention

IT Cost Control and Commercial Management

Keeping technology spend visible, justified, and under control

  • Review of IT costs, subscriptions, and ongoing commitments

  • Identification of unnecessary spend and duplication

  • Support with supplier pricing, renewals, and contract terms

  • Alignment of technology costs to actual usage and need

  • Clear visibility of what you’re paying for and why

  • Practical recommendations to improve value without reducing capability

​Reducing risk without adding complexity

Security and Risk

  • Identification of security risks across devices, systems, and users

  • Sensible protection against common threats and data loss

  • Review of access controls, updates, and basic safeguards

  • Practical steps to improve security without disrupting use

  • Clear guidance on priorities and risk reduction

  • Ongoing support to keep protections effective over time

Device, User and Access Lifecycle Management

Joined-up control from onboarding to offboarding

  • Purchase, delivery and storage of devices

  • Management of devices, users, and access across their full lifecycle

  • Setup, changes, and removal of accounts and permissions

  • Consistent handling of new starters, leavers, and role changes

  • Secure configuration and decommissioning of devices

  • Reduction of orphaned accounts and unnecessary access

  • Clear ownership and accountability throughout the lifecycle

Modern Workspace

Making everyday tools work properly together

  • Setup and management of Microsoft 365/ Google Workspace, including email and collaboration tools

  • Configuration of MS Teams/ Google Meet, MS SharePoint/ Google Sites, and MS OneDrive/ Google Drive for practical use

  • Reporting and dashboards using tools such as Power BI/ Looker Studio

  • Secure access to files, calendars, and communications across devices

  • Sensible structure and permissions to reduce confusion and duplication

  • Support for modern ways of working, in and out of the office

  • Ongoing optimisation to match how people actually work

Intranet and Information Management

Clear structure for documents, knowledge, and communication

  • Design and configuration of SharePoint sites and intranets

  • Logical document structures that are easy to navigate and maintain

  • Permissions and access controls aligned to real needs

  • Support for internal communication, guidance, and shared knowledge

  • Reduction of duplicated, misplaced, or outdated information

  • Ongoing improvement to keep content usable and relevant

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IT Training and Confidence Building

Helping people use technology with confidence

  • Practical training tailored to real systems and everyday tasks

  • Support for users at different confidence and experience levels

  • Clear, jargon-free explanations that focus on understanding

  • Guidance on safer, more effective ways of working

  • Reduced reliance on support through better user capability

  • Training designed to build confidence, not overwhelm

IT Projects and Change Delivery

Delivering change without disruption

  • Planning and delivery of IT projects from start to finish

  • Clear scope, timelines, and expectations

  • Coordination between users, suppliers, and systems

  • Practical change management to support adoption

  • Risk identification and mitigation throughout delivery

  • Focus on stable outcomes and long-term success

Supplier and Third Party Governance

Control and clarity across external providers

  • Oversight of IT suppliers and third-party services

  • Support with onboarding, access, and offboarding of providers

  • Review of responsibilities, boundaries, and dependencies

  • Risk management relating to external access and data handling

  • Help interpreting contracts, SLAs, and service commitments

  • Clear accountability across internal and external parties

Fractional IT Leadership

Experienced IT leadership without the full-time commitment

  • Senior-level IT oversight on a part-time or flexible basis

  • Strategic guidance aligned to business priorities

  • Leadership across systems, suppliers, and internal stakeholders

  • Support for planning, governance, and decision-making

  • Translation between technical detail and business impact

  • Stability and direction during growth or change

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