Policies

Terms of Service

Last updated: 08/02/2026

These Terms of Service (“Terms”) govern your use of the The Steady Sate website and any services provided by us. By accessing our website or engaging our services, you agree to these Terms.

IT systems carry inherent risk. Unless explicitly agreed, clients remain responsible for backups, data protection, and security decisions.

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If you do not agree with these Terms, please do not use our website or services.

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Who we are

The Steady State
IT support and digital services for homes and small to medium-sized businesses

Email: help@steady-it.com

Website: www.steady-it.com

Our services

We provide IT-related services which may include (but are not limited to):

• IT support and troubleshooting

• Device setup and configuration

• Microsoft 365 and cloud services

• Networking and connectivity support

• Cybersecurity guidance

• Training and advice

The exact scope of services will be agreed with you in writing (email, proposal, or service agreement) before work begins.

Website use

You agree to use our website:

• Lawfully and responsibly

• Without attempting to gain unauthorised access

• Without introducing malware or harmful content

• Without copying or misusing website content

We may suspend or restrict access if misuse is detected.

Client responsibilities

To enable us to deliver services effectively, you agree to:

• Provide accurate and complete information

• Maintain backups of your data unless otherwise agreed

• Ensure you have the right to authorise work on devices or systems

• Follow reasonable instructions provided during service delivery

We are not responsible for issues caused by incomplete or incorrect information.

Bookings, pricing, and payment

• Pricing will be agreed in advance where possible

• One-off services may be charged hourly or at a fixed rate

• Ongoing services may be provided on a subscription or support agreement

• Payment terms will be communicated before work begins

Late or unpaid invoices may result in suspension of services.

Cancellations and rescheduling

• Appointments should be cancelled or rescheduled with reasonable notice

• Late cancellations or missed appointments may be chargeable

• Ongoing services may be cancelled in line with agreed notice periods

Limitation of liability

We will provide our services with reasonable care and skill.

To the maximum extent permitted by law:

• We are not liable for loss of data, profits, or business interruption unless caused by our negligence

• We are not responsible for third-party services, software, or hardware

• Our total liability is limited to the fees paid for the relevant service

Nothing in these Terms limits liability for death, personal injury, or fraud.

Remote access and security

Where remote access is required:

• Access will be used solely to provide agreed services

• Reasonable steps will be taken to maintain security and confidentiality

• You are responsible for ensuring access is authorised and appropriate

Cybersecurity, Backups, and Data Protection

Cybersecurity responsibilities

• We take reasonable steps to apply good-practice cybersecurity measures when providing our services. However, you acknowledge that:

• No system can be guaranteed to be completely secure

• Cyber threats, vulnerabilities, and exploits may arise outside our control

• Security depends on multiple factors, including user behaviour, third-party software, and device condition

• You agree to:

• Follow reasonable cybersecurity advice provided by us

• Keep login credentials secure

• Promptly notify us of suspected security incidents

• Maintain supported and up-to-date systems unless otherwise agreed

• We are not responsible for security breaches caused by outdated systems, weak passwords, unauthorised access, or actions taken contrary to our guidance.

• Backups and data responsibility

• Unless explicitly agreed in writing as part of a managed service:

• You remain responsible for maintaining backups of your data

• Backups should be current, tested, and stored securely

• We do not guarantee the existence, completeness, or recoverability of backups

• Where we assist with backup configuration or advice:

• This does not constitute a guarantee of data recovery

• Responsibility for verifying backup success remains with you

Data loss and system failure

• While we take reasonable care when working on systems and data:

• Data loss can occur due to hardware failure, software faults, malware, ransomware, user error, or third-party changes

• We are not liable for loss of data, files, configurations, or system states unless caused directly by our proven negligence

• You acknowledge that:

• IT work inherently carries risk

• Testing and recovery may be required following changes or repairs

• We strongly recommend that full backups are taken before any work is carried out.

Malware, ransomware, and security incidents

• We will take reasonable steps to avoid introducing malware or security risks during our work.

• However:

• We are not responsible for pre-existing malware, ransomware, or compromised systems

• We are not liable for damage caused by malicious software introduced before or after our involvement

• Recovery from ransomware or cyber incidents cannot be guaranteed

• Any incident response, recovery, or remediation work will be treated as a separate service unless otherwise agreed.

Third-party systems and software

• We are not responsible for:

• Security vulnerabilities in third-party software or hardware

• Vendor updates, changes, or withdrawal of services

• Data loss caused by cloud providers, internet service providers, or software vendors

• Our role may include advice or configuration, but ultimate responsibility rests with the provider and the client.

Limitation relating to cybersecurity and data

• To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses, including loss of data, revenue, or business interruption

• Our total liability relating to data loss or security incidents is limited to the fees paid for the affected service

• Nothing in this section limits liability where such limitation is prohibited by law.

Third-party services

We may recommend or configure third-party products or services (e.g. Microsoft, internet providers, software vendors).

We are not responsible for:

• Changes made by third-party providers

• Service outages outside our control

• Licensing or subscription costs charged by third parties

Intellectual property

All content on this website, including text, logos, and branding, is owned by The Steady State unless otherwise stated.

You may not copy, reproduce, or distribute content without written permission.

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Privacy and cookies

Our use of personal data is governed by our Privacy Policy and Cookie Policy, which form part of these Terms.

Suspension or termination

We reserve the right to suspend or terminate services where:

• These Terms are breached

• Payment is overdue

• Continued service poses a security or legal risk

Changes to these Terms

We may update these Terms from time to time. The latest version will always be available on our website and will apply from the date published.

Governing law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact us

If you have any questions about these Terms, please contact us.